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I can only echo Chad's review of December about Terry's service call, as I would say exactly the same thing. My problem turned out to be relatively minor, but it took a while to figure out and I learned a few things from Terry as well. Also, the price I was charged was quite fair and I especially appreciated that!
A much needed old school approach, courteous, efficient, and fast
Terry, from R.S. Myers came out today to take a look at my oven. He was courteous and genuine. Within 5 min, he had the problem diagnosed and was out in his truck, getting the part. He's in his 40th yr of appliance repair, and had an old school "teach while you fix" approach, which I really appreciated. He made quick and effective work of replacing the bad igniter, and explained to me what had gone wrong. I couldn't ask for better service than I got today. Thank you Terry and everyone else from R.S. Myers for fixing our oven.
I had a problem with an upright freezer and called at 5PM on a Thursday night to try and get someone to come out. I was amazed when Bob said he had someone to help at such a late hour. John, the tech, arrived and diagnosed the problem in no time. The freezer is working just fine. Bob called the next day to check on the service. Both men were very pleasant to deal with. Great service, thanks so much for your help!
Thanks Bob! U R Unique!
R.S. Myers was recommended years ago by the management of our Condominium and by other residents in the building who have been happy with their work. The company has repaired appliances in our apartment various times. This month Bob actually provided telephonic guidance as to how to replace a knob in a washer.
A couple of weeks ago, I called R.S. Myers and spoke with Bob who is very nice, and has a friendly and relaxed manner. I explained that: (1) We have a 20 year old Frigidaire Gallery washer which stopped working after the Machine Timer Knob, which also turns the washer on and off, popped out of the washer. (2) With the help of internet appliance websites I had identified the part and I had bought it from a local retailer; (3) After observing the new part, I noticed that a part of the Knob was still inside the washer, and that (4) I did not know how to dislodge the part and install the new part. Bob’s immediate reaction left me speechless and amazed. In his nice, friendly and relaxed manner, Bob asked me to give him the model number of the washer and the number of the part I had bought. He then added that he would find out if I had bought the right part, and, if so, he would tell me how to install it. I was pleasantly surprised by his kind and generous offer, and the fact that he actually seemed concerned and interested in resolving the problem. In 20 /30 minutes Bob called back. After confirming that I had bought the right part, Bob explained that the part of the knob inside the washer would be dislodged by inserting the partial knob into the washer and turning it counter-clockwise, and that the new knob would be installed by turning it clockwise. Exactly right! These actions took about a minute and I was relieved that I had the washer working again, without any further delay, aggravation and cost at a time when we need the machine to continue working for a few more months before replacing it. I’m still thinking about Bob because it makes me happy to know that there are persons like Bob in the world. In addition to being very knowledgeable and competent, Bob is a nice, kind, honest, caring and generous person. Thank you, Bob! You are Unique!
Very knowledgeable repair person. Thorough and professional. Would recommend.
Replaced Part on an off brand stove
RS Myers was able to replace a part on my off-brand gas stove when no one else could help. They stuck with it even when the manufacturer sent them the wrong part. They were prompt, courteous, professional and the price was fair. The technician also explained how my older model electronic starter works vs newer designs. My go-to appliance service company from now on.
Pleased with the work
I was recommended to R.S. Myer after by another company who was unable to service my washer. I needed to have the seal boot replaced on my Maytag, and the man was very honest about the rather high price. He was able to come the next day, though he never did give me a time so I was waiting a bit in limbo. He showed up at noon and was done by 1230. He was very quick and friendly. While I do think the price was a bit high, I was pleased with the work.
Terry came out last night to look at a dying Amana 48-inch built-in fridge. He had a couple suspicions and took the freezer panel apart to confirm: definitely a Freon leak, a slow one. Told us that the part may not be available for this 12-year old model but gave us a ballpark on the repair, parts and labor, and suggestions on repair versus replace. Really liked him, he knew what he was doing, explained the exploded diagram of evaporator/drier coils, and gave us a better understanding of our options. While nobody wants to throw a lot of money at a big repair -- or an expensive replacement -- we now have more info to make an informed decision. I'd definitely trust Terry for our appliance needs in the future.
Sub Zero Repair
Our very old Sub Zero refrigerator died Sunday night and was back up and running by Monday afternoon. A repairman, Terry, came when they said he would and he was very courteous and professional. Better still, he diagnosed the problem in a matter of minutes and was able to find a replacement part in his van. We were very relieved as we thought if the compressor were the problem, it would mean buying a new fridge, which we had hoped to put off until we did a remodel of the kitchen in the new year. The cost was well within range of what one would expect. I would recommend this company without hesitation.
Excellent! I have used RS Myers several times and I am always impressed by how knowledgeable they are and the quality of service. I manage an apartment building and there are several large appliances cumulatively and washing machines seem to be the worst offenders. They have repaired four of my washing machine/dryers and every time the work was high quality and they were able to explain the issue well. One thing I was impressed by also is they are not just looking to make a profit, they genuinely want the customer to be happy. On one occasion they informed me that although they would be happy to do costly repairs if I would like them, their recommendation was to first check the price of a new machine as that would likely be the better choice. On another occasion they helped me realize that a more recently purchased machine was still under warranty and that I could have the manufacturer fix it for free rather than paying them to do so. They are a pleasure to work with and I would highly recommend them!
Description of work:
Replaced Parts on a Broken Washing Machine and Fixed a Stove Burner (Price Included the Cost of Expensive Parts)